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Services we provide



Caribbean Contact Center delivers its services through (2) processing sites:

  • Voice segment located 5 minutes from the international airport
  • Back-Office segment located across the Consulate General of Canada.

INBOUND SERVICES

Customer Service


  • General information
  • Billing information
  • Account management
  • Complaint management
  • Appointment setting
  • Inquiry Handling


Technical support


  • Help desk (Level I & II )


Inbound Sales


  • Order taking
  • Order processing
  • Up and cross sell



OUTBOUND SERVICES

Marketing


  • Lead generation
  • Survey collection
  • Customer follow- up


Collections


  • Collections


Outbound sales


  • Up and cross sell
  • Outbound sales



BACK-OFFICE SERVICES

Database services


  • Data entry
  • Database reconciliation


Document services


  • Document handling
  • Translation


Data services


  • Order verification and confirmation


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